At ImperialNest Real Estate Brokerage LLC (“ImperialNest”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our real estate brokerage services.
1. Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Nationality (where applicable)
- Property preferences, budget, and investment requirements
- Property ownership details voluntarily shared with us
- Passport or Emirates ID details when legally required
- Payment and transaction information
- IP address, browser type, device information, and website usage data
- Information collected through cookies and analytics tools
2. How We Use Your Information
Your information may be used to:
- Respond to property enquiries
- Arrange property viewings
- Recommend suitable properties
- Provide buying, selling, renting, or investment services
- Process transactions and contracts
- Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) verification where required
- Improve our website and customer experience
- Send property updates, newsletters, and marketing communications (only where permitted)
- Comply with applicable UAE laws and regulatory requirements
3. Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember your preferences
- Measure website traffic
- Analyze visitor behaviour
- Deliver relevant marketing and advertisements
You may disable cookies through your browser settings; however, certain website features may not function properly.
4. Sharing Your Information
ImperialNest does not sell your personal information.
We may share your information with:
- Property developers
- Property owners and landlords
- Buyers and tenants (where relevant)
- Banks and mortgage providers
- Valuation companies
- Legal advisors
- Government authorities
- Dubai Land Department (DLD)
- Real Estate Regulatory Agency (RERA)
- Service providers assisting with CRM, hosting, email, payment processing, analytics, and customer support
- Law enforcement or regulatory authorities where legally required
All third parties are expected to protect your information appropriately.
5. Marketing Communications
With your consent or where permitted by law, ImperialNest may send:
- New property launches
- Investment opportunities
- Market updates
- Promotional offers
- Company news
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
6. Data Security
ImperialNest implements appropriate technical and organisational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your data, no internet transmission can be guaranteed to be completely secure.
7. Data Retention
ImperialNest retains your personal information only for as long as necessary to:
- Provide our services
- Meet contractual obligations
- Resolve disputes
- Comply with UAE legal and regulatory requirements, including AML record-keeping obligations
When information is no longer required, it is securely deleted or anonymized.
8. International Data Transfers
Some of our technology providers may process information outside the United Arab Emirates. Where this occurs, ImperialNest takes reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
9. Your Rights
Subject to applicable UAE laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally permitted
- Withdraw consent for marketing communications
- Request restriction of certain processing activities
- Lodge a complaint with the relevant authority where applicable
10. Third-Party Websites
Our website may contain links to third-party websites, including property portals and external service providers. ImperialNest is not responsible for their privacy practices or website content.
11. Children’s Privacy
Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.
12. Changes to this Privacy Policy
ImperialNest may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Any updates will be posted on this page together with the revised effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
ImperialNest Real Estate Brokerage LLC
Address: Office 902, 9th Floor, Ibn Battuta Gate Office Building, Jebel Ali First, Dubai, United Arab Emirates
Email: Info@imperialnest.ae
Phone: +971586654241
Website: https://imperialnest.ae/